UCAS is at the heart of connecting people to higher education.

UCAS is the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers.

We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.

Digital and Data

The Digital and Data business unit defines and delivers the digital products and services used by students, providers, advisers, and commercial partners, as well as the underlying technology platforms that enable these products to be developed in a responsive and agile way.

Through the development and support of our underpinning data platform the business unit ensures that our data is curated and made available for use both by our analytical reporting and our data products and insights teams.

Working in multi-disciplinary teams comprising customer insight, product managers, architects, developers, testers and data scientists, the Digital and Data business unit ensures that UCAS is a customer centric, product-focused digital business, connecting students with their next opportunity.

The IT Service Analyst reports to the Head of Technology Service Management and is accountable for overseeing all activity within the Operations non pay budget, ensuring that forecast spend is maintained and opportunities to reduce spend are identified and implemented.

Key accountabilities:

• Accountable for overseeing, managing and tracking the usage of the IT non pay services within the operations non pay budget.

• Oversight of all non-pay IT contracts within the budget and an understanding of what and how those services are consumed.

• Through knowledge of alternative technologies and different ways of using existing technology, identify, lead and deliver improvements in managing our IT estate.

• Using your understanding of how technology works and how we use it, engage key stakeholders across UCAS, such as Commercial, Technology and our prime supplier, to identify and deliver more efficient use of these services throughout the year.

• Challenge and engage with our prime supplier and 3rd parties at a technical level to understand what could be improved in how our existing services are delivered and work with others to deliver those changes.

Please refer to the attached job profile for further information

• Significant experience, of an ITIL based framework or similar Service Management environment.

• Experience of working with suppliers delivering key IT services and challenging them on aspects of their delivery of technical services.

• Experience of delivering small or medium scale technical improvements, directly or through 3rd parties.

• Broad knowledge of existing and future technologies and hands on experience of various technologies across different areas.

• Experience of managing budgets and forecasting future spend, particularly in an IT environment.

• Demonstrates a professional approach at all times, with a strong customer focus and excellent organisational and time management skills.

• Ability to analyse data, not afraid to question and challenge when insufficient information is presented or lacks clarity.

Salary - up to £27,000

• 30(!)days annual leave (plus 3 concessionary days over Christmas and your bank holidays!)

• Flexibility – UCAS positively supports Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy

• A generous pension scheme

• Hundreds of high street discounts and offers with Perkbox

• Internal training and development

• Subsidised gym and café

• Be rewarded for going above and beyond with our ex-gratia bonus scheme and Celebrating U, our quarterly employee recognition scheme